1. Free Trial & Evaluation Before Purchase
We believe every medical student should be confident before spending money. Easy Krok provides a comprehensive Free tier that includes a full 150-question official exam set, one revision booklet, 5 AI explanations, and baseline analytics without requiring a credit card.
We strongly encourage all prospective students to complete the free exam session and review AI explanations prior to purchasing a Pro subscription.
2. 14-Day Money-Back Guarantee for Initial Purchases
If you purchase an initial Easy Krok Pro subscription (monthly or 6-month plan) and find that the platform does not meet your expectations, you are eligible for a 100% full refund within fourteen (14) calendar days of your initial payment date, provided that:
• You have completed fewer than two (2) full 150-question test sessions, and
• You have consumed fewer than thirty (30) AI tutor explanations.
This threshold ensures fair evaluation while preventing systematic abuse (such as scraping or mass-exporting question explanations prior to demanding a refund).
3. Technical Issues & Outages
If a verified technical fault or platform outage on our infrastructure permanently prevents you from accessing your paid Pro subscription for more than 48 consecutive hours, we will either provide a proportional credit or a full monthly refund upon request, regardless of question usage.
4. Subscription Cancellation Procedures
You may cancel your subscription at any time without fees or penalties.
How to cancel: Navigate to your Account Settings on app.easykrok.com and click 'Cancel Subscription', or send an email to support@easykrok.com with your account email address.
Cancellation takes effect at the end of your current paid billing period. You retain uninterrupted access to all Pro features until that period ends, and your payment method will never be billed again.
5. Recurring Billing & Renewal Refunds
Subscriptions renew automatically at the end of each billing cycle. If you forgot to cancel prior to an automatic renewal, you may request a refund within forty-eight (48) hours of the renewal charge, provided you have not logged in or practiced any exam sessions following the renewal.
Refund requests submitted beyond forty-eight (48) hours after a recurring renewal date are generally non-refundable, but your cancellation will ensure no future charges occur.
6. How to Request a Refund
To request a refund, submit an email to billing@easykrok.com or support@easykrok.com with:
• Your registered Easy Krok account email
• Date of transaction and Stripe invoice/receipt number (if available)
• Brief reason for your refund request
Our billing team reviews all refund requests within 24 to 48 business hours. Approved refunds are credited directly back to the original payment card via Stripe and typically appear on your card statement within 5 to 10 business days.